esta.support is a trade name of Napo Group s.r.l., statutorily seated at Via Gaetano Filangieri 21 – 80121 Naples (Italia) – Vat Number IT00959670944.
cbp.esta.support is the website of Napo Group srl
TERMS OF SERVICE
Date of Last Revision: 03 December 2022
Everytime you either visit our site or make a purchase from us, you are using our “Service”, therefore agreeing to our terms and conditions (“Terms and Conditions”). The terms and conditions automatically apply to anyone that enters the site. This includes customers, buyers, browsers, content creators and anyone that is making use of the site.The use of terms “you” and “your” are directly representing the individuals that are filling out an application on the website that are either doing it for themselves or for another individual – who is represented as the “applicant”. The use of the terms “we”, “us” and “our” are solely referring to the website itself.
It is highly recommended that you read our Terms and Conditions before using our site’s services. Once you have entered our website, you have automatically agreed to the Terms and Conditions. If for a certain reason, you do not agree to our terms and conditions, you will not be granted permission to our website or to any of its services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.
“We”, “Us”, “Our”, “Administrator”, “Service Provider” and “the Company” mean ESTA.SUPPORT
OUR SERVICES for ESTA
By visiting this website and clicking on “APPLY NOW“, the user is invited to use the assistance service called “ESTA Authorization” or “Visa Waiver” (hereinafter “Service”).
– Our main function is to provide assistance throughout the Travel Authorization process in order to allow Non-Resident-Aliens get a temporary entry into the United Statesfor business or holiday purposes. ESTA.SUPPORT have specialized agents that will facilitate the Travel Authorization application process by conducting application submission on your behalf as well as advising you of the end outcome.
Those admitted under the Visa Waiver program agree to waive any right of action or appeal, as stated in the section “Rights of Appeal Renounce” of the computer screen relating to the application process.
– The assistance service provided includes the following activities: 1) assist the applicant through the support offered by our professionals during the application for obtaining an ESTA authorization issued by the US Department of Homeland Security (hereinafter “Application”). 2) Forward the Application on behalf of the applicant verifying that the data entered are coherent, consistent and accurate. 3) Make payment of the Government Border Protection Fee ($ 21.00) in the name and on behalf of the applicant. 4) Verify on behalf of the applicant whether the authorization is approved, not authorized or pending. 5) Update the applicant on the status of his application until the approval of the same. 6) In case of approval of the Application, send within 3 hours of receipt in .pdf at at the e-mail address indicated by the applicant during the purchase of the service. 7) Assistance service available via e-mail through the address indicated during the purchase of the service. 8) Possibility to retrieve your Application within 2 years from the request, by an email at the address indicated during the purchase of the service, provided that the user has not requested a new ESTA authorization because, in this case, the application submitted subsequently cancels and replaces the previously issued authorization. 9) Full refund of the cost of the application in case of refusal by the US government that in any case will communicate the refusal within 72 hours.
– Your ESTA authorization will be valid for two years, but in the case of your passport expiring before the expiration date, you will have to apply for a new one. You have free access to the United States of America for multiple visits as long as your ESTA authorization and passport are still valid.
All the information that we have available on our website is taken from credible sources and up to date public information provided by the U.S. government. Our site has been constructed in a way that you will be able to complete your ESTA application with relevant information that comes from an online portal with 100% assistance. However, the use of any information on our site is to be used by the user at their own risk. If you would like to leave any comments regarding the information, feel free to contact the customer service department. We always aim to have the most up to date and accurate information available and are continuously observing and reviewing new government policies and procedures.
PROCEDURE FOR CONCLUSION OF THE CONTRACT
By clicking on the “fill out an application” button, the user can enter his/her personal information (personal data, passport data, nationality, emergency contact information inside or outside the United States, travel information, information about the workplace, traveler information), review these Terms and Conditions and accept them, enter payment details. The compilation of all fields is mandatory and if the Terms and Conditions are not accepted, it is not possible to complete the order.
Once accepted the Terms and Conditions, the user receives an e-mail to take charge of the order called “Confirmation of acquisition” with which he is notified of the receipt of the purchase order for the service provided. After transferring all the data to the US Department of Homeland Security, following their analysis, the user will receive an additional email concerning the subject “Send ESTA Authorization” accompanied by all the information related to the sending of the ESTA authorization.
HOW to CHECK the STATUS of your ESTA APPLICATION
The Electronic System for ESTA Authorization generally provides information ( site https://esta.cbp.dhs.gov/) on the Application Status within 72 hours maximum after the submission of your file. It is however necessary to check the status of the application procedure. To do so, go to the ESTA homepage and click on “Check Esta Status”, then click on “Check Individual Status”. On the next screen, enter your passport number, date of birth and Application Number. If you have not received or can not find the number of your application, click on “I do not have the Application Number”, then enter your passport number, country of citizenship, passport release date, passport expiry date and date of birth. There are three types of responses to an ESTA application:
– Authorization approved: This notification indicates that the travel authorization has been approved and the applicant has been granted permission to travel to the United States under the Visa Waiver Program. In this case, the electronic system will show the confirmation of the approval and the payment request by credit card of the required fee. It should be remembered that the travel authorization does not constitute a guarantee of entry into the United States, as this decision is due to an agent of the United States Customs and Border Protection upon arrival.
– Travel not authorized: This notification indicates that the applicant has been found unfit to travel to the United States under the Visa Waiver Program. In this case, it may be possible to obtain a visa from the US State Department. Please visit the US State Department website at www.travel.state.gov for more information on how to apply for a visa. The refusal of authorization does not imply that the applicant can not enter the United States, but only that it is not allowed to go to the country under the Visa Waiver Program. In case of denied authorization, the system will show a computer screen on which the credit card charge notification will appear only for the fee required for processing the ESTA application.
– Authorization pending: This notification indicates that the application for authorization to travel is temporarily under examination because it was not possible to carry out an immediate verification of suitability. A notification in this sense has no negative implications, as a decision is generally taken within 72 hours. Applicants who receive this notification are invited to visit the site and click on “Check ESTA Status”. The protocol number of the application, the passport number and the date of birth are necessary to monitor any changes to the status of the request.
Once approved, the travel authorization establishes the suitability of the traveler to travel to the United States under the Visa Waiver Program, but does not guarantee its admissibility in the country. Upon arrival in the United States, an agent of Customs and Border Protection will determine the suitability or not of the traveler to enter under the Visa Waiver Program or for any other reason as required by US law. Without prejudice to the right of withdrawal, the authorizations are valid for a period of two years from the date of the authorization, or until the expiration of the validity of the passport, if this last hypothesis is carried out before. The expiry date of the authorization will appear on the computer screen related to the issued authorization. The ESTA authorization can generally be used for a multiple number of trips during the validity period (starting from the date of issue), or until the expiry of the validity of the passport, if this last hypothesis is realized before. This means that it will not be necessary to submit further authorization requests during the period of validity of the authorization received. Any expiry of the ESTA authorization during the stay in the United States will not present difficulties upon departure from the country.You must PRINT and keep a copy of the authorization and other related documentation.It is not necessary to have copies of these documents with you as you travel because customs agents have access to electronic versions. The issuance of ESTA authorization is not to be interpreted as a permit to reside in the United States for a period of two years. It will only allow you to enter the United States under the Visa Waiver Program (VWP), which, however, allows a stay in the country for up to 90 days. If you plan to stay for longer than 90 days, you must obtain a visa at the nearest US Embassy or Consulate.Since 1st April 2016, any new ESTA application for Greek citizens using a Greek passport will have a maximum validity period of one year. If you obtain a new passport, or if you make changes to your name, gender and country of citizenship, you will need to request a new travel authorization. You will need a new travel authorization also if one or more responses provided during the determination of eligibility for the VWP are no longer applicable. At the time of filing a new authorization application, you will need to pay a fee of $ 21.00 for each application submitted. CBP recommends that you apply for the ESTA permit when booking your trip, but no less than 72 hours prior to boarding.
COST OF THE SERVICE
We offer different services and the costs are clear indicated on this website. You can choose the service fit for your needs and we’ll charge the cost of service you chosen plus the government fee at your amount. The price and the amount is in EUR.
All payments for electronic travel authorization applications must be made by credit / debit card. At the moment, the ESTA system only accepts the following credit / debit cards: MasterCard, Visa, American Express and Discover (JCB, Diners Club). Authorization requests will be considered only after payment has been made.
Before submitting an application for electronic authorization to travel with related payment, it is possible to update information in many fields, except for those relating to the passport number and to the country where the passport is issued. Once approved, the can be modified only in relation to the following fields:
– Email address
– Address in the United States
The user can’t request or obtain reimbursement for ESTA authorizations sent in the contractual terms or, in any case, for those ones for which, in the meantime, the e-mail has been sent to the applicant to take charge of the order “Confirmation of acquisition”.
All fees paid by client will be fully refunded in case of refusal by the US government that in any case will communicate the refusal within 72 hours.
All fees paid by client are fully refundable before our team has processed your information. No refund can’t be request after our team sent your information at the US government and paid behalf of you the US CPB fees.
All fees paid by client will be fully refunded in case the informations provide won’t be complete or correct, anyway not enough to fill out and pay behalf of you the request of ESTA at the US CBP. The fully refund will be done 7 days after your missing reply at our request to supply further information or correct what looks wrong and not acceptable for the US government.
The user receives the ESTA authorization within 24 hours from the request and more clearly from the receipt of the “Confirmation of acquisition”. In any case, the maximum response time for receiving the ESTA authorization is 72 hours, the maximum response time for verification by the American Authorities of the documents and information of the applicant.
DURATION, CONCLUSION AND WITHDRAWAL OF THE CONTRACT
This contract is effective and valid starting from the subscription of the Terms and Conditions by means of the so-called “click to accept” and lasts until the issuance of the ESTA authorization. It is not possible to exercise the right of withdrawal after having received the communication of “Confirmation of acquisition”. estaonline.it undertakes to file the ESTA authorization for two years and the same will be valid for the next 2 years from the issuance provided that the user does not request a new authorization that in this case cancels and replaces the previous one.
THIRD PARTY MATERIAL
Third Party Material: Under no circumstances will ESTA.SUPPORT be liable in any way for any content or materials of any third parties (including users), including, but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that ESTA.SUPPORT does not pre-screen content, but that us and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Service. Without limiting the foregoing, ESTA.SUPPORT and its designees will have the right to remove any content that violates these Terms of Service or is deemed by ESTA.SUPPORT, in its sole discretion, to be otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.
THIRD PARTY WEBSITES
The Service may provide, or third parties may provide, s or other access to other sites and resources on the Internet.ESTA.SUPPORT has no control over such sites and resources and we are not responsible for and does not endorse such sites and resources. You further acknowledge and agree that ESTA.SUPPORT will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through any such site or resource. Any dealings you have with third parties found while using the Service are between you and the third party, and you agree that we are not liable for any loss or claim that you may have against any such third party.
LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT ESTA.SUPPORT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY DAMAGES, OR DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ESTA.SUPPORT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE SERVICE; (II) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (III) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (IV) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (V) ANY OTHER MATTER RELATING TO THE SERVICE. IN NO EVENT WILL ESTA.SUPPORT TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED ONE HUNDRED DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE.
INDEMNITY and RELEASE
You agree to release, indemnify and hold ESTA.SUPPORT and its affiliates and their officers, employees, directors and agent harmless from any from any and all losses, damages, expenses, including reasonable attorneys’ fees, rights, claims, actions of any kind and injury (including death) arising out of or relating to your use of the Service, any User Content, your connection to the Service, your violation of these Terms of Service or your violation of any rights of another. If you are a California resident, you waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.” If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.
The user is informed that he can obtain the Esta Authorization on his own by accessing the official page of the American Government at a cost of $ 21.00. Upon acceptance of the following Terms and Conditions, the customer declares to accept accordingly the conditions indicated on the https://esta.cbp.dhs.gov/esta website which are an integral part of these Terms and Conditions.
NOTICE for CALIFORNIA USERS
Under California Civil Code Section 1789.3, users of the Service from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
LEGAL NOTICE and DISCLAIMER
This website is not any way connected to the U.S. Government. This is a privately owned business. The site is managed by, and any communication can be sent to: Napo Group s.r.l. Via G.Filangieri 21 – 80121 Naples (Italy) firstname.lastname@example.org
These Terms of Service constitute the entire agreement between you and ESTA.SUPPORT and govern your use of the Service, superseding any prior agreements between you and ESTA.SUPPORT with respect to the Service. You also may be subject to additional terms and conditions that may apply when you use affiliate or third party services, third party content or third party software. These Terms of Service will be governed by the laws of the State of Florida without regard to its conflict of law provisions. With respect to any disputes or claims not subject to arbitration, you and ESTA.SUPPORT agree to submit to the personal and exclusive jurisdiction of the state and federal courts located within Miami. The failure of ESTA.SUPPORT to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision. If any provision of these Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms of Service remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or these Terms of Service must be filed within one (1) year after such claim or cause of action arose or be forever barred. A printed version of this agreement and of any notice given in electronic will be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed . You may not assign this Terms of Service without the prior written consent of ESTA.SUPPORT, but ESTA.SUPPORT may assign or transfer this Terms of Service, in whole or in part, without restriction. The section s in these Terms of Service are for convenience only and have no legal or contractual effect. Notices to you may be made via either email or regular mail. The Service may also provide notices to you of changes to these Terms of Service or other matters by displaying notices or s to notices generally on the Service